Privacy Policy

1. Who we are

Midano Store ("we", "us", "our") operates https://midanostore.myshopify.com and is responsible for your personal data as described in this Privacy Policy. We are committed to protecting your privacy and handling your data transparently.

2. What data we collect

We collect information you provide directly to us, including:

• Account & order data: name, email address, shipping address, billing address, phone number and order history when you make a purchase or create an account.
• Payment data: payment card details are processed securely by Shopify Payments and/or third-party processors. We do not store full card numbers.
• Communications: messages you send via our contact form or email.
• Newsletter: your email address if you subscribe to our mailing list.
• Technical data: IP address, browser type, device type, pages visited and time spent on the site, collected automatically via cookies and analytics tools.

3. How we use your data

We use your personal data to:

• Process and fulfil your orders, including sending order confirmations and shipping updates.
• Manage your customer account.
• Respond to enquiries and provide customer support.
• Send marketing emails if you have opted in (you can unsubscribe at any time).
• Improve our website, products and services through analytics.
• Comply with legal obligations.

4. Legal basis for processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we process your data on the following bases: contract performance (to fulfil orders), legitimate interests (fraud prevention, site analytics), legal obligation (tax records), and consent (marketing emails, non-essential cookies).

5. Sharing your data

We share your data only with trusted third parties who help us operate the store, including Shopify (our e-commerce platform), payment processors, shipping carriers, and email marketing tools. We do not sell your personal data. All processors are contractually bound to protect your data.

6. International transfers

Some of our service providers are based outside the EEA. Where data is transferred internationally, we rely on approved mechanisms such as Standard Contractual Clauses to ensure your data is adequately protected.

7. Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order data is typically retained for 7 years for tax purposes. You may request deletion at any time (subject to legal obligations).

8. Your rights

Under GDPR and applicable privacy laws, you have the right to: access, correct, or delete your personal data; restrict or object to processing; data portability; and withdraw consent at any time. To exercise any right, contact us at storemidano@gmail.com. You also have the right to lodge a complaint with your local data protection authority.

9. Security

We use industry-standard security measures including SSL/TLS encryption, secure hosting via Shopify, and access controls to protect your data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children

Our store is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The "last updated" date at the top of this page reflects the most recent revision.

12. Contact

Questions about this policy? Email us at storemidano@gmail.com or use our contact form.